Grievance Redressal Policy  

At Wearversez operated by Drivento Technologies, we are dedicated to delivering a reliable and transparent shopping experience for our customers. We are committed to fair treatment and open resolution of all consumer concerns. This Grievance Redressal Policy is established to ensure that issues are handled promptly, professionally, and in compliance with applicable laws.  

What is a Grievance?  

A grievance refers to any concern, complaint, or dissatisfaction related to a product or service purchased through our platform for which a customer seeks resolution. This may include, but is not limited to, matters involving product quality or defects, delayed or incorrect deliveries, payment-related concerns, issues with returns, refunds, or exchanges, dissatisfaction with customer service, or questions regarding our policies.  

How to Raise a Grievance  

If you experience any issue, we encourage you to contact us through our available support channels. The process is as follows:  

Visit Our Help Centre or Contact Us Page   
Access the “Help Centre” or “Contact Us” section available on our website or mobile application.  

Select Your Issue   
Choose the appropriate category or topic related to your concern.  

Submit Your Query   
Provide complete details, including your order ID, a description of the issue, and any supporting documents or images, if applicable.  

Once your grievance is submitted, our support team will review the information and respond accordingly.  

Escalation to Grievance Officer  

If your concern is not resolved to your satisfaction or remains pending after engaging with our customer support team, you may escalate the matter to our appointed Grievance Officer in accordance with the Information Technology Act, 2000, and other applicable regulations.  

To ensure compliance and accountability, Wearversez has designated a Grievance Redressal Officer who oversees the complaint resolution process, ensures fair handling, and addresses escalated or unresolved grievances. 

Grievance Handling Process  

• Acknowledgement: Receipt of your grievance will be acknowledged within 48 hours via email.  
• Unique Ticket/Reference ID: A unique grievance or reference ID will be generated and shared to help you track the status of your complaint.  
• Resolution Timeline: Our team, in coordination with the Grievance Officer, will aim to resolve the grievance as early as possible, typically within 7 working days, or within the timeframe prescribed under applicable laws.  
• Updates & Communication: Regular updates regarding the progress of your grievance will be shared through your registered communication channel.  

Closure of Grievance  

A grievance will be considered resolved and closed under the following conditions:  

• When a satisfactory resolution has been provided by our support team or the Grievance Officer.  
• When there is no response from you within a reasonable period after a resolution has been offered.  
• When a final decision has been communicated in line with our policies and applicable legal requirements.  

Contact Us  

To raise a grievance or for any additional queries, please contact us at: driventotechnologies@gmail.com 

Note  

This Grievance Redressal Policy may be updated from time to time. For the most recent version, please refer to our Terms of Use and Privacy Policy pages.